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Let me help you with your back pain management, sporting or other injury, or your mental health and general wellbeing.

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PRIVACY POLICY

Hands On For Health is referred to within this document by the abbreviation HOFH.


This General Data Protection Regulation (GDPR) privacy policy informs you what personal information Cheryl Cunningham of Hands On For Health gathers through the website www.handsonforhealth.co.uk, through the Hands On For Health Facebook page, and through communications with you. It explains why this data is collected, how it is used and what your rights are.


What information  is collected:

Your name, email address and phone number (contact details) and your reason for contacting Hands On For Health. When contacting HOFH via Facebook the information collected is your Profile name and photo and the information you provide in your message. If you proceed with treatment, a copy of your health questionnaire and notes of each treatment are retained.


The purpose of collecting this information:

The information is gathered via the website/Facebook page to allow HOFH to contact you and respond to your enquiry.


What is done with this information

Once your enquiry has been answered this information will be deleted, unless it is necessary to retain it to add to your treatment record to provide the most effective treatment.


HOFH will NOT share your information with anyone, unless you provide written consent, or unless required to do so by law. HOFH is obliged to provide the relevant contact information for NHS Track & Trace.


Your information will Not be sold to a third party. No data is held on mobile devices unless secured with a pin number or fingerprint recognition. No mobile devices are left unattended. In the event of a lost/stolen mobile device it will be locked remotely to prevent third parties accessing any data held.


The security of your information:

HOFH is committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure, appropriate procedures are in place to keep your data secure. All computers, laptops, tablets and phone are locked with pass codes. Paper records are stored in a locked filing cabinet. 



Cookies

Like many websites, www.handsonforhealth.co.uk, uses Google Analytics. This is used to collect information about how many visitors use our site. The cookies information is in an anonymous form. Cookies are small pieces of data sent from the website and stored on a visitor's browser. They are typically used to keep track of settings you've selected and actions taken on the site. To opt out of Google Analytics please visit https://tools.google.com/dlpage/gaoptout


Links to other websites

This website may contain links to other websites of interest and relevance. HOFH has no control over these sites and is not responsible for the protection and privacy of any information that you go on to provide. Always read their privacy policy and make sure you are happy before disclosing any information.


Your rights in relation to your personal information collected and held:

The right to be informed: To know how your information will be held and used (this policy)

The right to access: To see HOFH's records of your personal information, so that you know what is held about you and you can verify it.

The right to rectification: To tell HOFH to make changes to your personal information if it is incorrect or incomplete.

The right to be forgotten: For you to request HOFH to erase any information that they hold about you.

The right to restrict processing of personal data: You have the right to request limits on how HOFH uses your personal information.

The right to data portability: Under certain circumstances you can request a copy of personal information held electronically so that you can reuse it in other systems.

The right to object: To be able to tell HOFH that you do not want certain parts of your information to be used, or only to use it for certain purposes.

Rights in relation to automated decision making and profiling.

The right to lodge a complaint with the Information Commissioner's Office: To be able to complain to the ICO, if you feel that your details are not correct, being used in a way you have not given permission for, or being stored when there is no need.


Retention of client records:

Client records are retained for a maximum of 10 years from the date of final treatment. The exception to this is, is for children whose records I retain until they reach the age of 25. Records that need to be destroyed are securely shredded.

The right to access:

A client can obtain a copy of their records at no cost within 30 days of their request. A paper copy will be supplied. Additionally a scanned copy can be sent electronically if required.


Our details:

The Data Controller of this website is Cheryl Cunningham of Hands On For Health, 95 Lewis Court Drive, Boughton Monchelsea, Maidstone, Kent, ME17 4LG. If you wish to exercise any of your rights under this policy, you should contact the data controller in writing (to the address above) or by sending an email to cheryl@handsonforhealth.co.uk.


Changes to this privacy policy:

We reserve the right to make changes to this privacy policy. Last updated 03/06/2020